LOGIN To help us resolve your problem as quickly as possible, please include all relevant information in your request. 1. What program? 2. Exact error messages. 3. Time of day that the problem occurred 4. Have you rebooted? (If not, please do so before submitting the request) 5. What were you doing at the time this problem occurred? LOGIN Please Note:  Tasks are processed and completed in the order they are received, based on work order type and priority.  A/V REQUEST REQUIREMENTS To help us ensure your audio visual needs are met, please be sure your request has the following items. Date, Time & Location of Event Preferred Setup Time Equipment Requested Description of Event Event Contact Person & Phone

ANNOUNCEMENTS 9/5/2007: TRACK-IT NOW OFFERS ATTACHMENTS With the new version of Track-It, you can now include attachments like Excel spreadsheets or screenshots. Attachments will increase the efficiency of obtaining a resolution. 6/6/2007:  OFFICE MOVES Employee office moves/relocations should not be submitted through Track-IT.  Please use the HR Employee Relocation Form to submit an office move request. Refer to the policies/FAQs section below for procedures.  6/6/2007:  NEW EMPLOYEE SETUP REQUESTS Requests for setting up new employees initial network/email access must be submitted through the HR New Employee Entry Form.  These types of requests should not be submitted through Track-IT.  Note:  New employees will not be set up on the network until the official start date.  POLICIES/FAQs NEW - IT Security Policies USF Computing Procedures Employee Office Moves New Employee Setup Requests Trouble with the Printer/Copier? NEED HELP? Track-It 8 User Guide Help on logging into Track-It and submitting a new work order. Note: You will be unable to log in to Track-It from off campus. Visit the Campus Computing Intranet Page for a complete list of policies, Frequently Asked Questions, and Help topics.